Refund policy
Returns Policy – 14 Days
Our 14-day return policy means that you have 14 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all original tags attached and in its original packaging.
To initiate a return, please contact us at violetretail@gmail.com.
Returns must be shipped to the following address:
47923 RIMINI (RN), ITALY
c/o KIPOINT VIA MONTEFELTRO 90 VIOLET GROUP
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
Return shipping costs are the responsibility of the customer.
For any questions regarding returns, you can contact us at any time at violetretail@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to assess the issue and find an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), made-to-order products (e.g. special orders or personalized items), and personal care products (e.g. beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns of promotional items or gift cards.
Exchanges
The quickest way to ensure that you receive the item you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.
As stated above, the item must be in the same condition in which you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need to provide the receipt or other proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed automatically through your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and make it visible in your account.
Please note: The shipping cost paid at the time of the order is non-refundable. In the event of a return, only the purchase price of the returned product will be refunded.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at violetretail@gmail.com.